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Author: Mila News Created: Thursday, July 16, 2009
News about Mila Hardware

Like every quality hardware supplier, Mila’s target OTIF is 100% - every single item in stock and available for immediate delivery.  Mila measures and reports our OTIF every day and, at the time of writing, our scores are 95% on order OTIF and 99% on line OTIF.

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Mila’s technical salesman Andy Haynes has just celebrated his 30th anniversary with the company and on the way has become one of its most popular and valued members of staff.

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Stephanie James has joined Mila’s award winning marketing team as a Marketing Assistant with a specific brief to help customers win more business.

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After 22 years at Mila, Dawn Brentegani is someone who really cares about the company.  Returning to work after having her first two children, Mila fired her ambition and now she’s even studying for extra qualifications in her spare time.

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As he celebrates a milestone 35 years with Mila, GGP talks to Managing Director Richard Gyde about his early days in the business and some of the momentous changes he’s seen.

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Walking around the FIT Show, I was struck by how many products are now being marketed as achieving the ‘Lifetime Homes’ standard.  This is the standard which aims to make sure that a home being built today will continue to be convenient for a wide range of occupants, which can include young families, wheelchair users and the elderly.

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Mila has been shortlisted once again at the G-16 Awards – in the highly competitive Component Supplier of the Year and Trade Marketing Campaign of the Year categories.

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When we talk at Mila about quality and service being ‘in our DNA’, what we mean is that those are the core values of this business and that they are shared by all of the individuals who work here.

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Lots of companies talk in their sales and marketing campaigns about ‘quality’ and ‘continual improvement’ but we all know that those claims are meaningless unless they have real substance behind them.

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Mila’s heritage goes back to 1971 when Michael Davidsen and Lars Borup-Nielsen founded the business in Denmark and named it after themselves (MiLa).  45 years on, that heritage is more important to us than ever – not just because it helps to set us apart in what is a relatively young industry, but because it gives everyone who works at Mila a real sense of identity and belonging.

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