Richard's Blog

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Author: Richard Gyde Created: Wednesday, April 1, 2009
Observations about Mila Hardware and our industry

Some of our customers have very ‘peticular’ requirements when it comes to hardware and I was intrigued to hear about this one this week.

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It’s hard to believe that it’s G-Awards time again.  It seems like no time at all since we were celebrating Mila winning the Component Supplier of the Year Award at the G-13s, and yet the G-14 awards are already open for entries.

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This is my first post for a few weeks because I’ve been away in the Far East meeting with many of our major suppliers.

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Richard's away in the Far East for a couple of weeks overseeing one of Mila's regular large scale quality audits which we carry out with our suppliers, so I thought I'd use the opportunity to post my first guest blog on my trip to Fensterbau. Although if you follow me on Twitter (@milahardware_uk) you'll know I was tweeting with pictures from the show!

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I posted a blog a few weeks ago appealing to the industry to improve how it communicates the investments which have been made in improved door security.

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It was the hardware industry’s turn to respond to the Glass News ‘Voice of the Industry’ question this month and, along with all the leading players in this market, I was asked to say what enhancements or innovations were coming which would give the consumer even more confidence.

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If you’re a regular reader of Glass News, then look out for this month’s Tech Talk column written by our Technical Manager Strafford Cooke.

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We all like to get positive feedback and it’s even better when it is completely unprompted.  This week I received a fantastic email from a customer who has spent less than £10K with us over the last year or so thanking us for being, as he puts it, ‘one of the few reliable suppliers out there in a hungry industry’.

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Monday was officially labelled ‘Blue Monday’ – apparently the most depressing day of the year because Christmas is over, the weather is grey and most of us have already given up on our New Year’s Resolutions.

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Having just returned from two weeks in China and India, I probably should be saying 快乐的圣诞节 and हैप्पी क्रिसमस aswell which apparently mean Happy Christmas in Chinese and Hindi, but I apologise in advance if Google Translate has let me down here!

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